Strategic Business Systems
The Client
Strategic Business Systems (SBS) is a systems integrator providing IT infrastructure assessment, design, integration, and operation services to corporate, non-profit, and government entities.
The Challenge
SBS needed a way to track the skills and certifications of their employees in a number of business-related areas. This information would aid in staffing projects quickly and efficiently, and allow managers to track the growth and development of their employees. They were tracking this information in a collection of Excel spreadsheets, which had been manageable while company was small, but was no longer effective with over 200 employees working in locations around the world.
The Solution
Segue Technologies worked with SBS to design, develop, and deploy a .NET web application using a SQL Server back end. The Skills MatriX was SBS’s first custom software development project, and they looked to Segue to provide guidance and support in capturing and documenting the requirements for the application. Segue worked hand-in-hand with SBS’s IT staff and business leadership during the requirements gathering and design phases to ensure that key business objectives and technical requirements were met.
Since the launch of the Skills MatriX web application, SBS is able to more effectively identify resources to staff upcoming projects for clients. Easy access to this information also allows the sales team to focus their efforts on opportunities that will leverage existing in-house expertise. Managers can also use the application and its reporting capabilities to track an employee’s growth over time, and to help employees develop more detailed career plans and objectives. Finally, the ability to identify subject matter experts within a specific technology has strengthened intra-employee communication and collaboration, because engineers can quickly locate other employees who can help them while they are on the job.