• The Caring Village Mobile Application and Dashboard

    Caring Village turned to Segue Technologies® to develop a custom mobile application and online portal intended to improve the lives of family caregivers and those they care for.



    Deliverables:

    Software Development, UI/UX Design, iOS and Android Mobile Application Development


    About the Client

    Caring Village is a content and technology solutions company with a mission of, “improving the overall caregiving experience by empowering families to take control of their loved ones’ care, improve their quality of life, and obtain peace of mind.” Caring Village was established in 2015 to address the unmet needs of those caring for aging loved ones in need of assistance.

    The Challenge

    To support the needs of caregivers, Caring Village sought to develop a suite of mobile, real-time communication tools, and an informational dashboard for the home care services marketplace. These tools needed to be competitive with those offered by technology startups, as well as fully HIPAA-compliant. Caring Village also needed to optimize UX design and usability features to make adaptation simple and easy for home caregivers and their care recipients.

    The Solution

    Caring Village turned to Segue Technologies to help develop and launch Caring Village’s core care coordination platform, which consists of a web-based front end dashboard, native mobile iOS and Android client applications, and a secure cloud-based backend. Segue also helped Caring Village establish a web presence to provide their customers with educational and supporting content for caregivers. The Caring Village team leveraged Segue’s:

    • experience developing applications for numerous commercial/non-profit and federal customers,
    • four-year history providing tech solutions in the healthcare space, and
    • collective personal experiences providing care to their own aging loved ones

    The Caring Village mobile app and dashboard were designed to serve as a family’s caregiving command center. Users can build an online village for their loved ones and invite family members, friends, neighbors, and professional caregivers to participate in their care. The mobile app and dashboard feature a wellness journal, sharable to do lists with reminders, a centralized calendar, customizable care plans, preparedness checklists, and secure in-app messaging.

    Prior to launch, Segue’s in house design team worked with Caring Village to establish the brand’s look and feel, including color scheme and logo. In parallel, Segue’s business analysts worked closely with Caring Village stakeholders to define functional and non-functional requirements, draft user stories, and perform user testing.

    Segue worked with a partner organization, Yoko Co., to build the Caring Village Website using a WordPress content management system. Segue’s design team and business analysts provided Yoko with wireframes, high-resolution mockups, functional requirements, and a complete style guide. The result is an easy to manage website with content management features and administrative access control to support the need for daily content updates.

    The backend for the entire system was built as a .NET web application. This application provides a consistent interface for the web and mobile client applications to connect securely to the Caring Village data. The application runs in an Azure cloud environment with makes deployments and scaling easy and adaptable. This backend application also coordinates billing and payments for end user subscriptions, affiliate sales, referral tracking, and business user license management.

    Segue also worked closely with Caring Village to identify, implement, and enforce data access control policies, data security policies, and many other information security policies. Segue also assisted in high-level risk assessments and audits to ensure compliance with the defined policies and legal requirements.

    Segue’s development teams used an Agile methodology to collaborate with Caring Village on the design and development of the mobile applications at the heart of their service. This allows Caring Village to rapidly respond to changing market and customer needs to bring solutions to market quickly.

    Caring Village Website Case Study
  • USAF AFSPC Modeling and Simulation and Analytical Support

    Segue Technologies® provides modeling and simulation tool development and sustainment in support of the AFSPC mission.


    About the Client

    Headquarters Air Force Space Command (HQ AFSPC) fosters objective and responsive modeling and simulation (M&S) and decision support for space and cyberspace analyses, and assessments; and provides science & technology expertise to decision makers, warfighters, and the national space and cyberspace community.

    The Challenge

    The Air Force was in need of a Contractor with strong modeling and simulation and analytical (MS&A) support tool software development capabilities to provide technical and support requirements. Support was needed in the areas of MS&A research and development of tools, authoritative data, web-enabled portal capabilities, and integration of all functionalities.

    The Solution

    Segue, with a team of technical partners and subject matter experts, provides MS&A research, development, and analytic support to HQ AFSPC through modification and development of space and cyberspace M&S models and analytical decision support tools and data to provide innovative space and cyberspace M&S information research, management, and integration.

    Our team has engaged in supporting HQ AFSPC's mission via the following efforts:

    • Standardize space, cyberspace, and missile information and data to support M&S efforts, and make the data available through a reliable repository
    • Update, modify, and develop M&S models and decision support tools that represent space systems (including cyberspace and missiles) and support the Space, Cyberspace, and DoD analysis communities.
    • Perform maintenance tasks on the Space and Cyberspace Analysis Resource Portal (SARP) according to Information Technology (IT) industry best-practices and AF network policies and procedures.
    • Support AFSPC/A9 with concept development, planning, execution and packaging results of Military Utility Analysis (MUA).
  • Sidewalks Website and Mobile Application

    Segue Technologies® developed a mobile app for both iOS and Android devices that allow consumers to locate participating businesses and earn rewards by simply scanning a QR code at the customer site. Users can see how much they've earned to date, and share their Sidewalks experiences via their mobile device's communication features.


    About the Client

    Sidewalks is a newly formed business created to address the important issue of mounting education cost and debt. Their mission is to make education funding more accessible, convenient, and successful for individuals, families and schools, while supporting and encouraging patronage at local businesses. Sidewalks teams with local businesses to allow consumers to earn loyalty points, which translate into cash. The cash can be directly distributed into a college savings account or paid into a student loan account. Sidewalks' goal is to promote customer loyalty and make charitable college savings contributions more accessible, convenient, and frequent for both consumers and businesses.

    The Challenge

    Sidewalks is one of many companies that have come to Segue with a solid idea to be transformed into reality. Starting with development of the company name and logo, Segue was tasked with helping to create the Sidewalks brand and identity, and translate that into technology solutions to both market the concept and operate the business. To attract a user base, we needed to provide mobile apps for consumers that were simple to use and feature-rich, with a supporting website to provide program information and other needed functionality.

    Segue's challenge was to consider all these needs and provide robust functionality that could be used by consumers, businesses, and information seekers.

    The Solution

    Segue Technologies® developed a mobile app for both iOS and Android devices that allow consumers to locate participating businesses and earn rewards by simply scanning a QR code at the customer site. Users can see how much they've earned to date, and share their Sidewalks experiences via their mobile device's communication features.

    In addition, a fully-featured website provides prospective and existing Sidewalks non-profits, businesses, and consumers with information about the program. Using the website, users can manage account preferences and settings, such as savings account designations, loan accounts, and rewards plan options. A robust administrative area was also created to allow Sidewalks staff to manage accounts, setting, and contributions. Several reports are included to provide Sidewalks staff with data needed to better understand their business' activity.

    The application allows businesses to provide continued community outreach, which will serve as an additional source of brand advertising. It also provides increased exposure to potential new customers and an easy way to track giving goals and progress.

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    The End Result


    You guys did an awesome job on the “Our Purpose” webpage with lessening the amount of words and adding such illustrating graphics to the Stats! I am so thankful and appreciate all the great design work! I have had so many people (I think everyone that has seen it) compliment the website and design work!

  • SJI Website Redesign

    Segue Technologies designed a custom, responsive website for SJI from the ground up, starting with designing a new information architecture and wire-framing each page per user testing results.


    About the Client

    The State Justice Institute (SJI) was established by federal law in 1984 to award grants to improve the quality of justice in state courts, facilitate better coordination between state and federal courts, and foster innovative solutions to common issues faced by all courts. SJI's mission is unique in that it has the sole authority to assist all state courts (Criminal, civil, juvenile, family, and appellate), and it carries the mandate to share the successes of each entity's innovations throughout the justice system. 

    The Challenge

    The content on SJI's website had become stagnant and had several broken links due to the amount of content that was updated through the years. While the website served the purpose of sharing information with the general public, the site was not responsive and the amount of documents had caused the design to be outgrown and inefficient to users. 

    The Solution

    Segue Technologies designed a custom, responsive website for SJI from the ground up, starting with designing a new information architecture and wire-framing each page per user testing results. The website was recategorized into specific containers of information to make content easier to find, and designed with mobile-friendly access in mind. Special areas feature an accordion display for compact sections with a lot of files, and a menu reordered based on user needs. Segue also include a new "Search feature to allow users to quickly find documents within the site. A Custom Content Management System was also developed for the client to which helps them easily keep content up-to-date. In addition, Segue also provided new marketing materials for the clients' social media pages, replaced their email subscription tool, updated the brand's design and styling, and installed Google Analytics to track use and document future enhancements of the site. 

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  • OSEHRA Responsive Microsite

    Segue Technologies® designed and developed a responsive microsite for The Open Source Electronic Health Record Alliance (OSEHRA) Organization.


    About the Client

    The Open Source Electronic Health Record Alliance (OSEHRA) Organization is a not-for-profit facilitating the development and continuous improvement of EHR (Electronic Health Record) systems , through the use of best practices in Open Source business processes. The mission of OSEHRA is to build and support an open source community of users, developers, service providers, and researchers engaged in advancing electronic health record software and related health information technology. This mission includes the creation of a vendor-neutral community for the creation, evolution, promotion and support of an open source Electronic Health Record.

    The Challenge

    OSEHRA needed a promotional website to raise awareness about Open Source Veterans Health Information Systems and Technology Architecture (VistA), widely believed to be the largest integrated Healthcare Information System in the world.

    The Solution

    Segue Technologies® designed and developed a responsive microsite for The Open Source Electronic Health Record Alliance (OSEHRA) Organization.The microsite is being used to promote Open Source VistA to a community of users, developers, and service provides who are involved with Electronic Health record software or work in the health information technology industry.

    The website was developed in CSS/Parallax and can be easily modified or updated for the client. It features bold design styling, iconography, and animated spot infographics and communicates a very modern and clean design. Users can link directly to blogs, register for the upcoming Webinar, connect with other VistA providers, and have the ability to contact OSEHRA for additional information about using VistA open source content. The website was designed in a responsive format, meaning it can be accessed by phone or tablet, and is still legible and easy for the user to navigate throughout to learn about the OSEHRA's mission.

  • The Foundation for Fair Contracting

    Segue Technologies® customized a WordPress template theme that worked with the logo design and brand design for the organization.


    About the Client

    The Foundation for Fair Contracting (FFC) promotes compliance with laws and regulations related to public works construction, focusing on wages, worker classification and apprenticeship standards. The FFC's Mission is to establish a fair playing field by providing an online resource for those who are interested in fair, competitive contracting.

    The Challenge

    The Foundation for Fair Contracting (FFC) was in need of a promotional website to share important news and information regarding the organization's mission. The FFC website project had a hard deadline but content had not yet been developed. This impacted the information architecture planning and required close collaboration with the client to make sure their wish list was considered and pages were designed with the ability to scale as the content was finalized and uploaded to the website. Photos were still being researched, and many of them were not full resolution or ideal for web banner imagery. 

    The Solution

    Segue Technologies® customized a WordPress template theme that worked with the logo design and brand design for the organization. The template was modified so the client would be able to upload news, FAQ's, and add staff members, and special events using a custom calendar module. The social media sharing functionality was used heavily throughout the site so the client could have the ability to share several areas of the content as needed. The website was designed so all photos would have a maximum width but not go full bleed. This kept the image optimized and did not compromise the quality of the photo. Segue also created a tutorial booklet for the client so they would be able to reference this information when making updates or changes to areas of the website

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  • The Shooshan Company Website

    To modernize the Shooshan website, Segue Technologies® initiated a complete redesign. The site was rebranded with a new look and feel and upgraded to include features common to competitor sites.


    About the Client

    The Shooshan Company is a real estate developer and privately owned investor based in Arlington, VA with a big influence in the Washington Metro Area. Currently, they have developed and invested in more than 3 million square feet of mixed use space in Northern Virginia, and continue to develop and lease some of the most prominent office buildings and high-end residential high-rise buildings.

    The Challenge

    The Shooshan Company was working with a brochure style website that didn't focus on their latest projects and ultimately hindered marketing opportunities to potential clients. The website was also technically outdated and couldn't be viewed properly on mobile and tablet devices, making it difficult to share pertinent information, market their services, or easily showcase their strong portfolio of accomplishments to their entire target audience. In addition to this, The Shooshan Company needed to make real-time updates for special "News and "Current Events so they could push this information to social media outlets for a stronger online presence.

    The Solution

    To modernize the Shooshan website, Segue Technologies® initiated a complete redesign. The site was rebranded with a new look and feel and upgraded to include features common to competitor sites. The website focuses on The Shooshan Company's impressive portfolio, using architectural images as a focal point, and updated the design to a clean and easy to read format. The new design also brings leasing information to the surface for greater visibility and provides detailed information on each project, highlighting its location, and awards received.

    To provide the capability to easily add and update site content, Segue designed and developed a content management system, and provided training and customized documentation its use.

    The design then went a step further, as a mobile optimized solution using parallax, bringing The Shooshan Company back to the digital spotlight and ahead of their online competition. The mobile attribute now reaches all potential users, opening the door for greater visibility over all.

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    Highlights of the solution include:


    • Customized Word Press theme with the ability to update content on all pages
    • Staff training and documentation for CMS updates
    • A responsive design that works on mobile, tablet devices as well as laptop/desktop views
  • Health Care Without Harm Website

    Working with the client and an external designer, Segue Technologies® created a new website for HCWH


    About the Client

    Health Care Without Harm (HCWH) is an international coalition of hospitals and health care systems, medical professionals, community groups, health-affected constituencies, labor unions, and environmental health organizations and religious groups. Together with their partners around the world, Health Care Without Harm shares a vision of a health care sector that does no harm, and instead promotes the health of people and the environment.

    The Challenge

    As an international organization, HCWH has regional-specific content, membership, documents, and goals. They needed to update their web presence while also allowing editors to more easily manage and update content. Each region needed to present users with the international HCWH site, but from different domain names. HCWH also sought to leverage the power of a shared customer relationship management (CRM) tool, document library, and other web-based content.

    HCWH was looking to provide global information, as well as regionalized content in different languages, to users around the world. Each region needed to present users with the international HCWH site, but from different domain names. This required organization of the content in such a way as to allow visitors to access content from different regions. In addition, they needed the ability to share content between regions.

    HCWH was looking to implement a CRM tool to handle membership registration, manage contact preferences, handle event registrations, and perform other CRM-related tasks.

    The Solution

    Working with the client and an external designer, Segue Technologies® created a new website for HCWH. The site was created in Drupal, a PHP-based content management system (CMS) that allows content editors from different regions to update their own content.

    Segue also integrated CiviCRM, an open-source PHP-based CRM tool into the external Drupal site. CiviCRM allows end users to authenticate as members, manage their own profile and contact preferences, and register for various events. HCWH staff are able to add items such as events and donation content directly into the CRM, which then become accessible to the public through the website.

    The website design using the Drupal platform also allowed for separation of the regional sites while sharing relevant content between regions. A document library was also created that spanned regions and allows users to search and filter uploaded documents based on region, topic, or language.

  • The Hybrid Shop Website

    Segue Technologies® worked with The Hybrid Shop to completely redesign their website to resolve the issues they were facing and better highlight their services


    About the Client

    The Hybrid Shop is an automotive maintenance and repair company that specializes in Hybrid Electric Vehicles (HEV). They offer a patent pending Battery Conditioning Process to HEV owners, and provide training and education services to automotive dealers. The Hybrid Shop offers franchise opportunities for dealers to use their exclusive technology and expand their dealer network.

    The Challenge

    As HEVs increase with popularity worldwide, the Hybrid Shop recognized the need to provide consumers with a cost-effective solution for reconditioning HEV batteries and reducing environmental impacts from battery replacement waste. The Hybrid Shop website served as a portal for Franchise Partners looking for information and training on using their battery reconditioning technology. It also, it provided the general public and (future customers) with specific HEV service details and the ability to connect with Hybrid Shop dealers across the United States to make appointments or schedule regular maintenance.

    The Hybrid Shop determined that the website was not effectively promoting their new patent pending reconditioning technology. In addition, lack of maintenance and development upkeep had resulted in a dated design and usability problems throughout the website, which resulted in conflicting messages for their separate target audiences.

    The Solution

    Segue Technologies® worked with The Hybrid Shop to completely redesign their website to resolve the issues they were facing and better highlight their services. Based on their requirements, Segue designed and developed a Responsive website with an updated look and feel and improved site architecture focused on improving visitor flow and site usability. The new site was developed with a customized content management system, using WordPress, that allows The Hybrid Shop to manage and update their content in real-time. In using a responsive design, the site is also optimized for a wide range of types and sizes of devices, from desktop/laptop computers, to tablet and mobile devices.

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    Highlights of the solution include:


    • Usability reviews and exercises to completely restructure the information architecture and flow of the website, improving site stickiness and general discoverability on the website
    • A Responsive design for users on the go who need access or immediate support from the Hybrid Shop dealers at any location
    • A customized content management system with the ability to make real-time updates to the website
    • Customized themed Word Press pages with the ability to post blogs, news, videos, and share that media on social media outlets to optimize marketing and education to the general public
    • The ability for users to make an appointment, request a quote, or seek support from any Hybrid Shop dealer location world-wide
    • Auto-scaling infrastructure, using Amazon Web Services, to support increased bandwidth as traffic numbers increase
  • ProcureLinx Pro

    Working closely with ProcureLinx subject matter experts (SMEs), Segue Technologies® developed ProcureLinx ProTM, the first ever Software as a Service (SaaS) CPSR compliant internal review system.



    Deliverables:

    Software Development


    About the Client

    ProcureLinx helps government contractors implement procurement compliance for all aspects of effective supply chain management. They provide consulting and training services to companies under federal contracts, through support from initial purchasing system construction through system approval via Contractor Purchasing System Review (CPSR).

    The Challenge

    A CPSR is a comprehensive review of a contractor's enterprise system for purchasing goods and services on the open market for performance under certain types of contracts. They are issued by agencies of the federal government in accordance with FAR Part 15 requirements. Any government contractor exceeding $25M in annual revenue or acting as a prime contractor holder requires an approved purchasing system for performance and is subject to CPSR audits. However, approximately 99% of all government contractors FAIL their "first CPSR. As of February 2012, DoD Contracting Officers can withhold UP TO 5% of payments due to contractors who fail a business system audit, including a CPSR. To assist these contractors in preparing their systems to pass a CPSR, ProcureLinx sought to create a web-based compliance tool.

    The Solution

    Working closely with ProcureLinx subject matter experts (SMEs), Segue Technologies® developed ProcureLinx ProTM, the first ever Software as a Service (SaaS) CPSR compliant internal review system. ProcureLinx Pro is a web-based application that streamlines the CPSR process by providing proactive guidance and workflow reporting, which ultimately helps companies prepare to pass their next CPSR review.

    In development of ProcureLinx Pro, Segue used an agile methodology, delivering subsets of the application through multiple iterations of design, development, and testing. This approach, supported by frequent product demos, provided the customer with visibility on progress and the ability to adjust as needed based on their feedback. Upon completion, the application was submitted to an extended beta testing period with real world CPSR reviewers to generate additional feedback and enhancements prior to public release. Segue developed the ProcureLinx Pro application using ASP.NET MVC 4, Entity Framework 5, JQuery 1.8, and SQL Server 2012. Key features of the application include:

    eCommerce Integration: ProcureLinx Pro provides the ability for companies to setup a new account in real time using any major credit card, and supports real time license purchasing and automated monthly billing for existing customers. Segue used Authorize.Net and SSL to create a 24x7 real time payment solution while minimizing costs and risks to ProcureLinx.

    Compliance Checklist and Rules and Feedback: ProcureLinx Pro provides the ability to track compliance status for over 40 compliance requirements customized based on over a dozen characteristics of the contract being audited. Segue built a custom business rules database and engine using Lync to dynamically apply business rules on the fly to provide real time guidance and show potential compliance issues using visual indicators. This solution supports easy updates to business rules while minimizing complexity and maintenance.

    Dashboard and Reports: ProcureLinx Pro provides real-time visual dashboards and reports, showing aggregated audit tracking form data to identify potential contracting process issues. Segue used JQPlot to dynamically generate real time dashboards with pie charts and bar charts to show aggregate results in a visually consumable manner.

    Reporting with Advanced Filtering and Drill Down: In addition to advanced reporting, ProcureLinx Pro provides the ability to customize and filter reports using over a dozen filters. Additionally, reports support drill down to view audit details to identify specific trends. Segue used Lync along with JQPlot to enable real time report filtering while minimizing complexity and maintenance.

    Workflow: ProcureLinx Pro provides the ability to coordinate audit activities with co-workers by providing workflow actions and feedback tracking for peers and management. Using workflow rules determined by user reporting structure and user role, Segue provided the ability to limit workflow action to appropriate users and provide real time email notifications when workflow actions occur.

    Security: ProcureLinx Pro provides the ability to manage user accounts, user license types, user roles, and user reporting structure, enabling granular security for audit tracking forms and reports. Segue created a custom security model and user administration controls to ensure granular security for organizations, managers, and peers.

    ProcureLinx Website

    As part of this project, Segue also developed the ProcureLinx website to provide sales and support information for the ProcureLinx Pro application and showcase their additional procurement consulting services. The website development effort also followed an agile development methodology and used a combination of low-fi and hi-fi wireframes to illustrate the layout and navigation. Segue's creative team then applied a new logo and overall look and feel to complete the site. To support the need of ProcureLinx staff to add and maintain website content such as blogs and product support information, Segue used the Drupal content management system.

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  • AFAC Client Check-in and Referral System

    After carefully observing AFAC's referral processing and distribution activities, Segue Technologies® went to work, developing two distinct approaches, with a single solution.



    Deliverables:

    Software Development


    About the Client

    The Arlington Food Assistance Center (AFAC) is a community-based non-profit organization that provides supplemental groceries to Arlington County, Virginia residents in need. Now over 20 years after its founding, AFAC remains dedicated to its simple but critical mission of obtaining and distributing groceries, directly and free of charge, to people who cannot afford to purchase enough food to meet their basic needs.

    AFAC clients are families that have received referrals from Arlington government agencies, churches, schools, and/or social service agencies. Food is distributed to clients at one of 11 locations, 6 days a week. Because clients must have a referral to receive food, an AFAC representative must verify that each client requesting food has an active referral.

    The Challenge

    AFAC currently distributes groceries each week to over 1,600 families. As the need for their services has grown, so has the administrative work required to serve their large and often-changing client base. AFAC is frequently staffed by volunteer workers, and the paper-based process used to support clients was no longer practical or efficient. As AFAC's primary reason for existence is to help local families, it is important that AFAC staffers have the ability to spend their time where it is most important “ with the clients.

    Along with their growing client base, regulatory and funding requirements made it imperative for AFAC to improve its data collection and reporting ability in order to ensure ongoing funding. This was no longer possible using a paper-based system. A limited data collection process required hours of volunteer data entry to produce the reports required for documentation of AFAC's operations.

    Because AFAC serves the public from a number of locations, they also faced the difficulty of tracking food distributions among all their facilities. Again, paper processes proved too slow and unwieldy for timely and/or accurate data sharing between locations.

    The Solution

    After carefully observing AFAC's referral processing and distribution activities, Segue Technologies® went to work, developing two distinct approaches, with a single solution. An HTML5 application was created for both agency referral staff and AFAC administrative staff. This allowed referrers and administrators to re-use existing client records for on-going food distributions, thus reducing confusion and streamlining the process for referrals. Using the new application, Social agency workers no longer need to complete paper forms and fax them to AFAC “ everything is completed online in a fraction of the time. Rather than waiting for emails or phone calls indicating referral approvals, agency workers are notified online of their referrals' approval status. Existing referrals can be extended where appropriate without the need to initiate a new client or a new process.

    Second, the application was customized to allow use of a mobile device camera, providing virtually all functionality of the web-based application (except for reporting), and adding the ability to scan barcoded ID cards, which are now issued by AFAC to all clients. Using an Android camera-enabled mobile device, AFAC staff and volunteers can instantly locate and check-in clients rapidly, reducing the client waiting times sometimes associated with food distribution. Data from all food distribution centers is centralized, so client information and referral status is readily available to AFAC staff regardless of location. Robust reporting is now possible through a collection of pre-developed reports. AFAC staff can also export all client data into a format suitable for creating their own reports as needed.

    The End Result


    Thank you Segue Technologies, Inc. for all of your help since creating our Client Check-In and Referral System back in 2012. Since then we’ve grown to a total of 18 distribution sites at which we’re serving nearly 2,200 families every week! Your technology has increased our capacity to serve even more of our neighbors in need.

  • National Guard Bureau – J5 Budget Track System

    Segue Technologies® spent hundreds of hours working with NGB personnel to analyze complex spreadsheets and replace them with an efficient Client-Server Relational Database


    About the Client

    NGB/J-5 assists the Chief, National Guard Bureau (CNGB) with developing, promulgating and implementing policy, plans, concepts, and strategy for the National Guard/National Guard Bureau.

    The Challenge

    NGB analysts used spreadsheets, word documents, and three-ringed binders to perform budgeting, programming, and analytic support. These antiquated business tools absorbed the man-hours needed to perform daily tasks. The NGB needed to modernize its business processes and provide their staff with tools to analyze data. They needed a system that would track the budget for all of NGB J-5, items such as Active Duty for Special Work (ADSW), contractor services, IMPAC card purchases, training, and travel expenses. The system also had to allow analysts the opportunity to perform data mining on key NGB-related metrics.

    The Solution

    Segue Technologies® spent hundreds of hours working with NGB personnel to analyze complex spreadsheets and replace them with an efficient Client-Server Relational Database System. We also developed "Budget Track," the first system of its kind in the NGB. Budget Track was successfully implemented on-site under an accelerated time schedule (less than 3 months). This implementation was considered a resounding success by the NGB. Segue Technologies provided such outstanding functional support during the initial design and development of Budget Track that the NGB awarded a follow on contract to provide full-time analysis support.

  • Five Guys Website Redesign

    Segue supported this restaurant brand with custom website development and a corporate intranet to connect franchises during a rapid growth phase



    Deliverables:

    Website Development


    About the Client

    Five Guys Burgers and Fries was founded in 1986 as a small family-owned restaurant. Their focus on serving the best quality burgers and fries possible has gained them a large and loyal cult following. Since inception, Five Guys has expanded to over 1200 locations through franchising and is now spread across the United States and Canada.

    The Challenge

    Five Guys restaurants recognized a need to manage their corporate identity as they experienced rapid expansion. They wanted to ensure that the Five Guys philosophy spread to each new franchise to ensure the quality of their brand and was reflected in the public website for their customer fanbase. A communication infrastructure was necessary to tie together the growing number of franchise owners and employees; allowing them to share ideas and receive information about company policies, news, and events. In addition, their public website was ready for a fresh and modern look that reflected their brand and their customers' enthusiasm.

    The Solution

    To support their need for intra-franchise communication, Segue Technologies® worked with Five Guys to design an extranet for information sharing and collaboration. This internal tool ensures that regardless of the number of franchises or their locations, each Five Guys restaurant is linked directly to corporate leadership. The extranet also creates a unified community among owners and employees, featuring a message board with multiple levels of access and security.

    In addition to the corporate extranet, Segue provided Five Guys with a new public website. The redesign contained a wealth of information for customers and potential franchisees, captures the excitement surrounding the Five Guys brand. The Five Guys website is built upon a proprietary Content Management System (CMS) that allows them the ability to update and control their site content on an as-needed basis. Segue provides on-going web support and development for the Five Guys site, per their evolving needs. This includes an interactive Fanatics photo gallery and a store location feature with a unique trip planning tool, which identifies Five Guys locations along a planned route. The Canadian version of the site features both English and French language versions.

    Most recently, Segue created a mobile website for Five Guys that provides an optimized viewing experience for smaller tablet and smartphone devices.  The mobile site provides a streamlined experience to find locations, view menu items, order online, and connect with Five Guys, while using the same Content Management System as the main website.

    The End Result


    Segue Technologies provided tremendous support to Five Guys through the biggest growth stages of our company. They began working with us when we had less than 50 locations, we have over 1200 locations in multiple countries today. They were able to constantly adapt and provide solutions for our growing company and changing needs. We worked with them to build multiple websites, a custom built intranet as well as various side projects as needed. Thank you, Ron and team for being a part of the Five Guys family.