About the Client
The Total Force Retention System (TFRS) is the information support system that enables the Marine Corps Career Retention Force to systematically input, review, and dispose of personnel information needed to process a Reenlistment, Extension or Lateral Move Request, and to extend current enlistments (RELMs). The application supports both active duty and reserve forces, and the principal users consist of Career Retention Specialists (CRSs) and Headquarters Marine Corps (HQMC) staff.
In partnership with CGI (Stanley Associates prior to acquisition), Segue provides Lotus Notes/Domino developers and administrators to perform system maintenance and upgrades for the TFRS system. To ensure a common look & feel and to coordinate releases across multiple systems, Segue works with other USMC Manpower vendors to share user and server administration. This informal vendor collaboration has enhanced application security and information assurance while allowing for single sign-on and reducing overall system development, license, and maintenance costs.
Segue provides tier two and three administration, support, and development services in a comprehensive Software Development Lifecycle (SDLC) environment employing CMMI Level 3 practices. These practices provide monthly maintenance releases with complete requirements, test, and user documentation updates under configuration management. To support the application’s help desk, Segue developed and maintains a Lotus Notes/Domino portal, allowing users to post questions, issues, and enhancement requests.