Pega Chosen by the IRS for their Enterprise Case Management System

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Segue Technologies was delighted to see that the Internal Revenue Service (IRS) recently selected Pegasystems for their Enterprise Case Management System.  As a Partner and provider of Pega platform solutions, Segue views this selection as yet another validation point that the federal government is leaning more towards Pega’s low-code platform to support its large-scale Enterprise Modernization efforts.

In our Pega efforts, we utilize a blended team of designers, developers and customer subject matter experts to rapidly configure the tool.  These teams create tremendous efficiencies in identifying and developing system capability by closing the communication gap between developers and users.  While working in an Agile construct, they rapidly design, prototype, confirm and create working applications.  This allows our customers to quickly build and evolve applications to meet their needs.

Key Features of Pega for Enterprise Modernization

The Pega platform is ideal for Federal customers who are seeking to modernize their IT Enterprises.  For not only replacing legacy applications that are out of date or unable to support evolving business requirements, the Pega platform is also an excellent way to migrate to a cloud environment.  Using the Pega low code platform, customers are able to identify and build new “capabilities’ in the platform (and not standalone systems) and implement those on a proven common Cloud platform.  Through this approach, Federal organizations can realize the following goals:

  • Cloud Migration
  • Application Rationalization (IT Consolidation)
  • System Modernization
  • Business Process Improvement

About the IRS Enterprise Case Management Requirement

The IRS currently has numerous case management and account management applications that are tailored to support various taxpayer needs and specific IRS program offices.  The IRS envisions standardizing ECM processes to minimize and modernize case management systems and infrastructure.  This approach will address the complexities of IRS technical environments, enable seamless access to standardized automated case management services through authorized data access, and empower employees to rapidly resolve cases, providing top quality service to taxpayers and upholding the fair administration of tax law.

About Pegasystems

Pegasystems Inc. is the leader in software for customer engagement and operational excellence.  Pega’s adaptive, cloud-architected software – built on its unified Pega Platform™ – empowers people to rapidly deploy and easily extend and change applications to meet strategic business needs.  Over its 35-year history, Pega has delivered award-winning capabilities in Customer Relationship Management (CRM) and intelligent automation powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.

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