About the Client

The Associated General Contractors of America (AGC) is the leading association for the construction industry. AGC represents more than 26,000 firms, including over 6,500 of America’s leading general contractors, and over 9,000 specialty-contracting firms. More than 10,500 service providers and suppliers are also associated with AGC, all through a nationwide network of chapters.

The Challenge

ConsensusDocs is a critical application for AGC, supporting the needs of their members and generating revenue for their non-profit mission. AGC was in need of on-going application support for ConsensusDocs, as well future enhancements. Over time, the ConsensusDocs application had began to experience noticeable performance and functional issues. This resulted in increased customer support requests, customer dissatisfaction, and a diminished user experience, in addition to affecting revenues generated through the application. Documentation for the system was very limited, and AGC’s previous development vendor was no longer engaged in support for the product.

The Solution

Segue performed an in-depth Discovery effort to fully understand the existing application code, identify the source of various system issues, and establish detailed requirements for AGC’s list of desired enhancements. Throughout the Discovery engagement, Segue worked closely with staff from AGC and directly with their application code to examine the existing system architecture, perform root-cause analysis for critical defects, and define high level requirements for new functionality. This collaboration was critical to fully understanding the application issues and determining workable resolutions.

The result of this Discovery was a requirements document and list of additional problems we found, some of which were previously unknown to AGC – including defects with the potential to materially impact revenue. Working with our Discovery findings, we collaborated with AGC to prioritize the issues, then executed a problem remediation effort, focusing on those items identified as ‘critical priority’.

After completing the critical priority items, Segue performed a stabilization effort to correct fundamental issues within the software architecture. In addition, we updated the functionality of the application to improve performance and to incorporate changes to external integration points. Segue currently continues to work with AGC to maintain the ConsensusDocs application.