Business Process Modernization

Business Process Modernization with No/Low Code Platforms

Segue Technologies® supports organizations that want to modernize their systems, migrate to the cloud, and streamline their workflow across the enterprise


All organizations share a common principle of delivering specific outcomes for customers or stakeholders. These outcomes are achieved through the design and implementation of connected operations, activities and workflows; also known as a “business processes.” Given the critical link between processes and outcomes, it is not surprising that successful organizations spend considerable time and effort on process improvement. Especially since process improvement can necessitate major changes to their IT infrastructure, particularly with migrating to the cloud or a need to modernize aging business applications. This typically requires a complete re-engineering of business systems, introducing significant risk related to cost, timeline, and capability retention.

The traditional modernization approach to defining requirements and developing a custom/standalone application often fails and will revisit the same modernization challenges over and again. To leave the costly and risky cycle of system aging and re-engineering, many organizations are opting to use no-code or low-code platforms to modernize business applications, or more importantly, their business capabilities. These intelligent Business Process Management (iBPM) platforms include system infrastructure/hosting in the cloud, consolidate security and accreditation and lower the bar for development resources, even allowing customers to be “citizen developers” for their own applications. No/low code platforms allow business users to go straight from identifying requirements based on their mission knowledge, to implementing working applications themselves. These platforms also include integrated tools for Agile development.

Pega Platform


Pegasystems is a no/low-code application development platform which includes BPM and Case Management, Mobility, Robotic Process Automation (RPA), Social (chatbots and virtual assistant), Analytics and Artificial Intelligence (AI)-powered decisioning tools. Pega uniquely leverages digital process automation (DPA), including artificial intelligence and robotics, to unify business processes and customer journeys from end-to-end. Pega’s visually driven, low-code development environment fosters collaboration between business and IT, enabling quick development of applications, faster time to value, and reduced development costs.

Business Process Management (BPM)


Business Process Management (BPM) is the effort by which an organization defines, models, understands, improves and monitors their activities, operations and workflows. In the past, Business Process Management (BPM) efforts were often focused on internal processes like finance, operations, or human resources and partner facing processes like supply chain. However, there is a growing focus – particularly in the expanding digital environment – on customer facing processes such as insurance claim processing, new subscription service onboarding, requesting government services, submitting property taxes and so on.

BPM coordinates the behavior of people, systems, information, and things to support an organization’s strategy and goals. It focuses on delivering maximum value, as defined by the organization, in the most efficient manner possible. Use of a BPM platform such as Pega can address the cost and complexity associated with BPM efforts and minimize these challenges when future evolutions require an organization to again modernize their processes. These platforms allow organizations to focus on the capability; extracting what they need to run their operations from the constraints of standalone custom applications.

 

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Typical Phases of a BPM Effort


BPM efforts will vary in size, scope and complexity, however, most involve the following basic phases:

1. MODEL

Identify, define and create a representation of the complete process so it can be easily understood and communicated

2. EXECUTE

Based on the model, develop and implement the process so that it can be repeatably performed

3. CONTROL

Ensure the process is consistently followed

5. OPTIMIZE

Use the data collected to determine further process improvements

4. MONITOR

Collect meaningful data to determine the effectiveness of the process in delivering the expected value and benefits

Segue SBIR Project - Modernizing and Migrating Legacy Systems to the Cloud


Segue Technologies was awarded Phase I and Phase II Small Business Innovative Research (SBIR) contracts to modernize and migrate legacy systems to the Cloud. Our solution combines our suite of system engineering practices called the Segue Process Framework (SPF) and a leading no/low-code development platform - Pega.

In Phase I, we worked with an Air Force organization to identify a specific legacy system set of business capabilities and built a prototype application to operate in a Cloud environment. Using an Agile approach, we developed a solution using the Pega no/low-code platform in an operational cloud environment, demonstrating rapid delivery of capability. Our solution included reusable component architecture and reusable software code.

With Phase II, we demonstrated the sharing of applications across the enterprise, as well as across services. We identified existing capability for similar business processes in the Marine Corps and demonstrated its rapid integration into our prototype application tailored to Air Force business processes, which is greatly extending the Phase I prototype capability.

Segue’s Phase III SBIR is ideal for Federal customers who are seeking legacy system modernization and / or migration to a cloud environment. Through our approach, Federal organizations can realize the following:

Application Rationalization
  • Consolidate legacy systems capability to streamline workflow
  • Eliminate redundant/overlapping systems
  • Reduce system sustainment needs/teams
  • Consolidate Risk Management Framework (RMF) requirements for multiple systems
Migrate to the Cloud / Re-Engineer Legacy Capability in the Cloud
  • Increase scalability and flexibility
  • Eliminate hardware costs and support requirements
Integration of Advanced Tools
  • Leverage Process Automation (Robotic and Digital)
  • Provision Advanced Data Capabilities (Analytics, Machine Learning (ML) / Artificial Intelligence (AI))
Transition to a Low/No Code Platform
  • Reduce dependence on development teams to update process flows, data feeds, and business rules
  • Enable “Citizen Developers” - put application development into the hands of your mission subject matter experts
  • Prototype / Development platform that supports and includes tools for Agile methods

 

Contact us for more information on working with Segue on SBIR Phase III projects related to this work.

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