Business Process Modernization

Business Process Modernization with Pega

Segue Technologies® supports organizations that want to modernize their systems, migrate to the cloud, and better connect their workforce with business process modernization using the Pega platform

All organizations share a common principle of delivering specific outcomes for customers or stakeholders. These outcomes are achieved through the design and implementation of connected operations, activities and workflows; also known as a “business processes.” Given the critical link between processes and outcomes, it is not surprising that successful organizations spend considerable time and effort on process improvement. Especially since process improvement can necessitate major changes to their IT infrastructure, particularly with migrating to the cloud or a need to modernize aging business applications.

Pega Platform

Pegasystems is a no/low-code application development platform which includes BPM and Case Management, Mobility, Robotic Process Automation (RPA), Social (chatbots and virtual assistant), Analytics and Artificial Intelligence (AI)-powered decisioning tools. Pega uniquely leverages digital process automation (DPA), including artificial intelligence and robotics, to unify business processes and customer journeys from end-to-end. Pega’s visually driven, low-code development environment fosters collaboration between business and IT, enabling quick development of applications, faster time to value, and reduced development costs.

Business Process Management (BPM)

Business Process Management (BPM) is the effort by which an organization defines, models, understands, improves and monitors their activities, operations and workflows. In the past, Business Process Management (BPM) efforts were often focused on internal processes like finance, operations, or human resources and partner facing processes like supply chain. However, there is a growing focus – particularly in the expanding digital environment – on customer facing processes such as insurance claim processing, new subscription service onboarding, requesting government services, submitting property taxes and so on.

BPM coordinates the behavior of people, systems, information, and things to support an organization’s strategy and goals. It focuses on delivering maximum value, as defined by the organization, in the most efficient manner possible. Use of a BPM platform such as Pega can address the cost and complexity associated with BPM efforts and minimize these challenges when future evolutions require an organization to again modernize their processes. These platforms allow organizations to focus on the capability; extracting what they need to run their operations from the constraints of standalone custom applications.

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Typical Phases of a BPM Effort

BPM efforts will vary in size, scope and complexity, however, most involve the following basic phases:


Identify, define and create a representation of the complete process so it can be easily understood and communicated


Based on the model, develop and implement the process so that it can be repeatably performed


Ensure the process is consistently followed


Use the data collected to determine further process improvements


Collect meaningful data to determine the effectiveness of the process in delivering the expected value and benefits

Segue + Pega

Segue is actively engaged in a Small Business Innovative Research (SBIR) project to identify a specific legacy set of defined capabilities and demonstrate a methodology to use business process engineering to successfully migrate those capabilities to the Cloud. We will combine our phased approach for system engineering, the Segue Process Framework (SPF), with the Pega platform to define repeatable legacy migration processes and build a prototype of a legacy system in the Cloud.


Segue is currently in SBIR Phase I. Contact us for more information on working with Segue on SBIR Phase III projects related to this work.

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